Please read this privacy statement if you would like to know more about the way Send AI collect and further process your personal data. When you visit the Send AI website hosted by Send AI, correspond with us, are (or are in the process of becoming) one of our merchants or partners and where we process your transaction as an acquirer, we process personal data about you as a data controller.

Version May 2023

Contact information

www.send.ai
info@send.ai

Barentszplein 6G
1013 NJ Amsterdam
The Netherlands

Thom Trentelman is in charge of data protection at Send AI. (ttrentelman@send.ai)

Data we collect when you visit our page

When you browse our website, we process your IP address, Google Analytics ID, internet browser and device type, location data and your use of our website and the app, including which pages you visited, how you got to our website, the time and length of your visit and your language preferences. We use this data for our legitimate interests of making sure our website works properly, including debugging, to be able to deliver you content and for DDOS mitigation on our website, and improving our website and to perform statistical analyses for optimizing our website. We also use this information to provide you with personal offers tailored to your needs and tailoring what we show you to your preferences, with your prior consent. We collect this data using cookies and similar techniques, including tags/beacons and javascripts. More information about these techniques can be found in our Cookies Policy. When we collect information about how you use our website, such as which landing pages you visit and which items you look at, we do so in order to make a determination about how we could best provide our services to you. For example, if you read about our products and services on our website, we might classify you as a user or a website visitor who is interested in our products and services and therefore as a potential merchant. Based on the audience we expect you belong to, we may act, for example by contacting you with offers about our products and services, if we have your consent for this. In order to make the most accurate assessment about which audience you likely belong to, and as you can also read in our Cookies Policy, we also use tracking cookies. These cookies track information about how you use our website and which other websites you visit, for example to show you advertisements if we suspect that you might be interested in our products and services. We only place these tracking/targeting cookies with your prior consent. For more information about these tracking cookies, please view our Cookies Policy.

We will always only keep your data for as long as we reasonably need it for the purposes listed above. For example, data about your visits to our website will be retained until your use or browsing session ends, except where it concerns data collected for the analytical and marketing purposes specified above. In those cases, we will keep your information for 1 year after collection.

Data we collect when you contact us or request us to contact you

Via our website, you can contact us or ask us to contact you regarding questions, queries, (support) requests, comments and complaints. When you do this, we collect the information that you fill out, including your name, company, contact details, the reason you are contacting us, verification that you are not a robot and other information you decide to provide us. You can also contact us by calling us or e-mailing us using for example the contact details listed on our website. If you do so, we will collect your name, company and any other information we need to be of further assistance to you and/or communicate with you. We use this data above to answer your question, comment or complaint and respond to your queries and (support) requests and to assess your application to become a merchant or partner. As such, this data is used by us to establish or perform our (future) contract with you and for our legitimate interests in following up with you. We also use the data above for our legitimate interest of conducting business with you and managing our internal administration, for training purposes, for establishing and performing our contract with you, for our legitimate interest of conducting marketing research so we can improve our products and services and to be able to offer our (future) merchants tailored products and services.

Data about any questions, comments or (supports) requests you have made to us, we will only keep your data for as long as we reasonably need it for the purposes listed above which will be at least two years.

With whom do we share this information?

Currently we do not share the data we collect with anyone outside of our company. It might be possible that we will share data with (marketing) service providers and professional advisors in the future, only under the agreement to protect your personal data. Also, we will share strictly anonymous website traffic statistics data with partners or on social media.

How do we protect you data?

We are committed securing your personal data and have taken steps in this regard. In order to prevent unauthorized people or parties from being able to access your data, we have put in place a range of technical and organizational measures to safeguard and secure the information we process from you.

Your rights

You are entitled to object to us processing your personal data, including profiling. You may also ask us for an overview of your information or ask for a copy. You may also request us to correct or delete certain data, restrict processing of your data, or ask us to transfer some of this information to other organisations. In some cases you may object to the processing of your data and, where we have asked for your consent to process personal data, you can withdraw this consent at any time. Where we process your data for our legitimate interests, you can contact us if you want more information about these. There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information. If you wish to exercise any of these rights, please contact us.